Patient Experience Systems Lead

Crothall Healthcare; Dayton (OH); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Crothall Healthcare, a Compass Healthcare company, seeks a System Patient Experience Manager to lead patient experience activities across units in collaboration with leadership to improve satisfaction scores. You will oversee and direct patient experience initiatives, coordinate with unit leaders, and drive actions to enhance the overall patient experience.

The role requires background in hospitality or healthcare operations, strong organizational and training skills, and experience with

Qualifications

• HS diploma/GED or equivalent; 4 year degree preferred.
• 2-3 years in-servicing experience in customer service training.
• Hospitality and healthcare experience preferred.
• 3-4 years experience in service-oriented operations.
• Excellent organizational skills and ability to multi-task.
• Proficient in Windows-based office software (Word, Excel, PowerPoint, Outlook).
• Shows initiative, responsibility, flexibility and leadership.
• Knowledge of contract administration and office procedures.
• Fiscal and budgeting skills.

Responsibilities

• Tracks financial incentives, penalties, and reporting tied to patient satisfaction performance.
• Maintains client satisfaction to aid account retention.
• Administers client surveys and responds promptly.
• Monitors compliance with patient satisfaction initiatives.
• Develops and monitors patient satisfaction action plans per account needs.
• Participates in hospital committees related to patient satisfaction.
• Ensures regulatory compliance (CMS, JCAHO).
• Promotes patient satisfaction progress and marketing success.
• Keeps abreast of patient satisfaction updates and industry trends.
• Collaborates with on-site management to reach operational goals.
• Participates in monthly PE Director calls for updates and recognition opportunities.
• Attends PE department trainings and webinars.
• Prepares development and training plans for patient satisfaction success.
• Produces patient satisfaction reports for management.

Skills

Organizational skills

Multi-tasking

Microsoft Office Suite

Leadership

Contract administration

Budgeting

Coaching & training

Education

HS diploma/GED or equivalent

4 year degree preferred

Tools

Microsoft Office

Job description

Crothall Healthcare, a Compass Healthcare company, seeks a System Patient Experience Manager to lead patient experience activities across units in collaboration with leadership to improve satisfaction scores. You will oversee and direct patient experience initiatives, coordinate with unit leaders, and drive actions to enhance the overall patient experience.

The role requires background in hospitality or healthcare operations, strong organizational and training skills, and experience with