Patient Experience Lead: Medical Receptionist III

Trinity Health; Brighton (MI); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Day-one benefits

Career growth

Team-oriented culture

Meaningful work

Southeast Michigan community

Job summary

Trinity Health IHA Medical Group seeks a Medical Receptionist III to be the friendly first contact for patients, greeting visitors with professionalism and compassion while supporting efficient office operations.

You will handle registration, insurance verification, appointment scheduling, and basic billing assistance, partnering with providers and staff to ensure a smooth patient experience in a fast-paced environment.

Qualifications

• High School Diploma or GED required or equivalent.
• 1–2 years of medical office or customer service experience preferred.
• Billing knowledge or coursework is a plus.

Responsibilities

• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages to appropriate staff.
• Handle basic billing tasks and collect payments.
• Assist with patient communications and MyChart support.
• Maintain accurate patient records and support daily operations.
• Collaborate with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Communication

Professionalism

Education

High School Diploma or GED

Billing 101 (preferred)

Tools

Billing software

Job description

Trinity Health IHA Medical Group seeks a Medical Receptionist III to be the friendly first contact for patients, greeting visitors with professionalism and compassion while supporting efficient office operations.

You will handle registration, insurance verification, appointment scheduling, and basic billing assistance, partnering with providers and staff to ensure a smooth patient experience in a fast-paced environment.