Patient Experience Lead — Medical Receptionist

Trinity Health Corp.; Town of Genoa (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a Medical Receptionist III to join our team in a fast-paced office. You will be the first point of contact for patients, delivering outstanding service while supporting efficient office operations and high-quality patient care.

Responsibilities include checking in patients, verifying insurance, scheduling appointments, handling billing inquiries, and assisting with MyChart and communications.

Qualifications

• High School Diploma or GED required; Billing 101 is preferred but not required.
• Course work in insurance/billing, medical practice education or seminars are sometimes preferred, but not required.

Responsibilities

• Greets patients and visitors with professionalism and compassion.
• Checks in patients and verifies registration and insurance information.
• Schedules, confirms, and reschedules appointments.
• Answers phones and routes messages.
• Collects payments and supports billing processes.
• Trains new Reception employees.
• Oversees daily work queues and supports day-to-day office operations.
• Partners with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Communication

Medical office experience

Education

High School Diploma or GED

Billing 101

Job description

Trinity Health IHA Medical Group is seeking a Medical Receptionist III to join our team in a fast-paced office. You will be the first point of contact for patients, delivering outstanding service while supporting efficient office operations and high-quality patient care.

Responsibilities include checking in patients, verifying insurance, scheduling appointments, handling billing inquiries, and assisting with MyChart and communications.