Medical Receptionist — Patient Experience & Scheduling

Trinity Health Corp.; United States; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Day-one benefits

Career growth

Team-oriented culture

Meaningful work

Job summary

Trinity Health IHA Medical Group is seeking a Medical Receptionist to welcome patients and manage front-desk operations in a fast-paced setting. The role requires strong customer service and basic insurance/billing exposure, with daily interactions in a busy medical office.

The position offers a day shift with full-time hours, opportunities for growth, and a supportive, mission-driven culture. Ideal for candidates with 1–2 years in similar environments and a commitment to patient-centered care.

Qualifications

• High School Diploma or GED is required; coursework in insurance/billing preferred but not required.
• 1–2 years of experience in medical office or customer service preferred.
• Insurance/billing knowledge or training is a plus.

Responsibilities

• Greet patients and visitors professionally and compassionately.
• Check in patients and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversee daily work queues.
• Serve as Collections Advocate.
• Handle moderate billing issues with patients.

Skills

Customer service

Communication

Phone etiquette

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a Medical Receptionist to welcome patients and manage front-desk operations in a fast-paced setting. The role requires strong customer service and basic insurance/billing exposure, with daily interactions in a busy medical office.

The position offers a day shift with full-time hours, opportunities for growth, and a supportive, mission-driven culture. Ideal for candidates with 1–2 years in similar environments and a commitment to patient-centered care.