Patient Experience Lead - Medical Front Desk

Platinum Dermatology Partners; Garland (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Platinum Dermatology Partners is seeking a Front Desk Coordinator for our Garland, TX clinic. You will manage patient check-in/out, schedule appointments, verify insurance, and handle EMA data entry with accuracy and care.

Ideal candidates have 2–3 years medical front desk experience, strong communication, and the ability to thrive in a fast-paced dermatology setting. High school diploma required; dermatology experience preferred.

Qualifications

• 2–3 years of front desk experience in a medical office/clinic.
• Knowledge of dermatology terms and CPT/ICD-10 is a plus.
• Strong written and verbal communication skills.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Answer phones and greet patients professionally.
• Schedule all appointments and forward non-routine requests.
• Verify insurance eligibility and prior authorization.
• Review and update EMA information as needed.
• Collect copays and balances at check-in/out.
• Perform general front desk duties and support clinic team as needed.

Skills

Front desk coordination

Medical office experience

Insurance verification

EMR systems

Customer service

Education

High School Diploma or GED

Tools

EMR systems

Job description

Platinum Dermatology Partners is seeking a Front Desk Coordinator for our Garland, TX clinic. You will manage patient check-in/out, schedule appointments, verify insurance, and handle EMA data entry with accuracy and care.

Ideal candidates have 2–3 years medical front desk experience, strong communication, and the ability to thrive in a fast-paced dermatology setting. High school diploma required; dermatology experience preferred.