Patient Experience Front Desk Specialist

Paycom - ATS; Chandler (AZ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid Time-Off

Company-paid holidays

Job summary

Platinum Dermatology Partners is seeking a friendly Front Desk Coordinator to greet patients, answer phones, schedule appointments, and handle routine inquiries in a fast-paced dermatology clinic.

The role requires verifying insurance eligibility, obtaining prior authorizations, collecting co-pays, updating EMA records, and ensuring accurate patient information while delivering compassionate, professional service.

Qualifications

• Answer phones, greet patients, and schedule appointments.
• Review EMA for updates and ensure accurate patient information.
• Verify insurance eligibility and obtain prior authorizations.
• Collect copays and balances at check-in/out.
• Knowledge of dermatology terms and CPT/ICD-10 is a plus.

Responsibilities

• Answer phones and greet patients, scheduling and routing requests.
• Review EMA and keep patient records up to date.
• Verify insurance eligibility and obtain prior authorizations.
• Collect copays and balances at check-in/out.
• Support other front desk duties as needed.

Skills

Front desk operations

Phone etiquette

Patient service

EMR systems

Education

High School Diploma or GED

Tools

EMR systems

Job description

Platinum Dermatology Partners is seeking a friendly Front Desk Coordinator to greet patients, answer phones, schedule appointments, and handle routine inquiries in a fast-paced dermatology clinic.

The role requires verifying insurance eligibility, obtaining prior authorizations, collecting co-pays, updating EMA records, and ensuring accurate patient information while delivering compassionate, professional service.