Patient Experience Specialist - Front Desk

Platinum Dermatology Partners Llc; Town of Florida (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Short-term/Long-term disability

Life and other voluntary plans

401(k) plan

Employee Referral Program

Paid Time-Off

Company-Paid Holidays

Job summary

Platinum Dermatology Partners in the United States seeks a friendly Front Desk Coordinator to greet patients, answer phones, and schedule appointments in a fast-paced dermatology clinic.

You will verify insurance, handle check-in/out, update patient records in EMA, and coordinate with providers. Dermatology experience and strong communication are preferred.

We value compassion, teamwork, and a polished appearance; EMR experience is a plus, and a High School diploma or GED is required.

Qualifications

• Minimum 2-3 years of front desk experience in a medical office/clinic.
• Dermatology or cosmetic experience preferred.
• Knowledge of CPT, ICD-10 and dermatology terms.
• Strong written and verbal communication skills.
• Professional appearance and demeanor.
• Experience with insurance verification and scheduling.
• EMR systems experience is a plus.

Responsibilities

• Answer phones, greet patients, schedule appointments, and handle routine inquiries.
• Prepare patient paperwork before appointments and review EMA for updates.
• Update patient information in EMA; verify insurance eligibility and prior authorizations.
• Record and collect patient copays and/or balances at check-in/out.
• Other duties as assigned.

Skills

Customer service

Communication

Professional appearance

Compassionate care

EMR systems

Insurance verification

Scheduling

Medical terminology

Dermatology experience

Education

High School Diploma or GED

Tools

EMR systems

Job description

Platinum Dermatology Partners in the United States seeks a friendly Front Desk Coordinator to greet patients, answer phones, and schedule appointments in a fast-paced dermatology clinic.

You will verify insurance, handle check-in/out, update patient records in EMA, and coordinate with providers. Dermatology experience and strong communication are preferred.

We value compassion, teamwork, and a polished appearance; EMR experience is a plus, and a High School diploma or GED is required.