Dermatology Front Desk Lead & Patient Concierge

Platinum Dermatology Partners Llc; Garland (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Platinum Dermatology Partners in Garland, TX seeks a Front Desk Coordinator to manage patient check-in, greet visitors, answer phones, and schedule appointments in a fast-paced dermatology clinic.

You will verify insurance, collect balances, update patient records in EMA, and support the clinical team by handling routine inquiries with professionalism and empathy. Prior medical front desk experience and EMR familiarity preferred.

Qualifications

• Minimum 2-3 years of front desk experience in a medical office/clinic.
• Prior dermatology or cosmetic experience preferred.
• Knowledgeable of CPT/ICD-10 terminology and medical office workflows.
• Proficiency with EMR systems and data entry.
• Strong written and verbal communication and professional appearance.

Responsibilities

• Answer phones and greet patients in a friendly, professional manner.
• Schedule all appointments and manage calendar conflicts.
• Update patient information and EMA records before visits.
• Identify payer sources and verify insurance eligibility and prior authorizations.
• Collect copays and balances at check-in/out and forward non-routine requests to the appropriate staff.

Skills

Front desk experience

Customer service

Scheduling

Insurance verification

EMR data entry

Education

High School Diploma or GED

Tools

EMR software

Job description

Platinum Dermatology Partners in Garland, TX seeks a Front Desk Coordinator to manage patient check-in, greet visitors, answer phones, and schedule appointments in a fast-paced dermatology clinic.

You will verify insurance, collect balances, update patient records in EMA, and support the clinical team by handling routine inquiries with professionalism and empathy. Prior medical front desk experience and EMR familiarity preferred.