Patient Experience Coordinator

Paycom - ATS; California, Northern (MO, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid Time-Off

Company-Paid Holidays

Job summary

Platinum Dermatology Partners is seeking a Front Desk Coordinator to act as the "Director of First Impressions" in a fast-paced clinic. You will manage patient check-in/out, schedule appointments, verify insurance, and handle routine inquiries with professionalism and empathy.

The role requires 2–3 years of front desk experience in a medical setting, dermatology experience preferred, and proficiency with EMR systems and CPT/ICD-10 terms.

Qualifications

• Front desk experience in a medical setting required.
• Dermatology or cosmetic clinic experience preferred.
• Handles patient check-in/check-out and scheduling.
• Verifies insurance eligibility and manages copays/balances.
• Familiar with EMR systems and CPT/ICD-10 terminology.
• Strong written and verbal communication; accurate data entry.

Responsibilities

• Greet patients and manage phone calls, scheduling, and inquiries.
• Verify insurance and prior authorizations as needed.
• Collect copays and balances at check-in/out.
• Prepare patient paperwork and maintain accurate EMA records.
• Support providers with efficient front desk workflows.

Skills

Front desk

Medical office experience

Dermatology experience

Insurance verification

Scheduling

EMR

CPT ICD-10 familiarity

Communication

Mathematics

Education

High School Diploma or GED

Tools

EMR systems

Job description

Platinum Dermatology Partners is seeking a Front Desk Coordinator to act as the "Director of First Impressions" in a fast-paced clinic. You will manage patient check-in/out, schedule appointments, verify insurance, and handle routine inquiries with professionalism and empathy.

The role requires 2–3 years of front desk experience in a medical setting, dermatology experience preferred, and proficiency with EMR systems and CPT/ICD-10 terms.