Patient Experience Front Desk Specialist | Day-One Benefits

Trinity Health; LIVONIA (LA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team culture

Meaningful work in patient care

Equal Opportunity Employer

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will be the first point of contact for patients, ensuring a positive experience while supporting efficient office operations and high-quality patient care.

Responsibilities include greeting patients, verifying insurance, scheduling appointments, handling calls, assisting with billing, and supporting MyChart communications.

Qualifications

• High School Diploma or GED required.
• 1–2 years of medical/office or customer service experience preferred.
• No licensure or credentials required.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Check in patients and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages to appropriate staff.
• Collect payments and assist with billing processes.
• Support patient communications and MyChart usage.
• Maintain patient records and day-to-day office operations.
• Collaborate with providers and clinical staff to ensure smooth patient experience.

Skills

Patient service

Phone courtesy

Data entry

Education

High School Diploma or GED

Tools

MyChart

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will be the first point of contact for patients, ensuring a positive experience while supporting efficient office operations and high-quality patient care.

Responsibilities include greeting patients, verifying insurance, scheduling appointments, handling calls, assisting with billing, and supporting MyChart communications.