Patient Experience & Medical Front Desk Specialist

Trinity Health; Ann Arbor (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team culture

Meaningful patient-centered work

Job summary

Trinity Health IHA Medical Group is seeking a Medical Receptionist to provide outstanding patient service and support efficient office operations. You will be the first point of contact, greeting patients, checking them in, and assisting with billing and communications.

This role emphasizes teamwork, compassion, and accurate record keeping. The position requires a HS diploma or GED and 1–2 years in a medical or customer service setting; experience with MyChart is a plus.

Qualifications

• High School Diploma or GED required; coursework in insurance/billing pref.
• 1–2 years in a medical/physician office or customer service environment preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversees daily work queues.
• Serves as and collects advocate.
• Handle moderate billing issues with patients.

Skills

Customer service

Communication skills

Attention to detail

Phone etiquette

Education

High School Diploma or GED

Tools

MyChart

Job description

Trinity Health IHA Medical Group is seeking a Medical Receptionist to provide outstanding patient service and support efficient office operations. You will be the first point of contact, greeting patients, checking them in, and assisting with billing and communications.

This role emphasizes teamwork, compassion, and accurate record keeping. The position requires a HS diploma or GED and 1–2 years in a medical or customer service setting; experience with MyChart is a plus.