Medical Front Desk & Patient Care Coordinator

Trinity Health; Cherry Hill Township (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team culture

Meaningful patient care work

Mission-driven organization

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You’ll be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and high-quality patient care.

You will welcome patients, verify insurance, schedule appointments, answer calls, and assist with billing and MyChart support. This role emphasizes teamwork with providers and staff to ensure smooth patient journeys.

Qualifications

• 1–2 years of experience in a medical or physician office or customer service environment preferred.
• High School Diploma or GED required.
• Coursework in insurance/billing or related training is a plus.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversees daily work queues and handles moderate billing issues with patients.

Skills

Customer service

Medical office

Insurance verification

Billing support

Education

High School Diploma

Tools

MyChart

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You’ll be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and high-quality patient care.

You will welcome patients, verify insurance, schedule appointments, answer calls, and assist with billing and MyChart support. This role emphasizes teamwork with providers and staff to ensure smooth patient journeys.