Patient Experience Concierge - Medical Office (Day Shift)

Trinity Health; Brighton (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Day-one benefits

Job summary

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to be the first point of contact for patients. You will greet visitors, check in patients, verify registrations and insurance, and help schedule appointments while supporting the front desk team.

You will handle phones, answer inquiries, collect payments, assist with MyChart tasks, maintain records, and coordinate with providers to ensure a smooth patient experience.

Qualifications

• High school diploma or GED required.
• 1–2 years of medical or customer service experience preferred.
• No professional licensure required.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Communication

Scheduling

Billing support

Team collaboration

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to be the first point of contact for patients. You will greet visitors, check in patients, verify registrations and insurance, and help schedule appointments while supporting the front desk team.

You will handle phones, answer inquiries, collect payments, assist with MyChart tasks, maintain records, and coordinate with providers to ensure a smooth patient experience.