Patient Experience Lead Front Office & Scheduling

Athletico; United States; A distancia; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical & Rx

Dental and Vision

Fertility Benefit

Life/AD&D Insurance

Disability Insurance

401(k) Retirement Plan

Paid Time Off

Holidays

Transit & Parking Pre-Tax

Employee Assistance Program

Descripción de la vacante

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience across multiple clinics through efficient scheduling and data integrity. You will collaborate with clinical teams and PES to optimize revenue cycle and patient care.

Role requires strong customer service, EMR proficiency, and the ability to travel between clinic locations.

Formación

• Customer service experience in a high-volume setting.
• Familiarity with billing, insurance verification, and financial clearance workflows.
• Proficiency with MS Office and Outlook, and using EMR/EHR systems.

Responsabilidades

• Greet patients and provide exceptional front-office service.
• Complete patient intake/registration with accuracy and compliance.
• Educate patients on financial responsibilities and payment options.
• Collect time-of-service payments and meet collection targets.
• Manage clinic scheduling and access to providers.
• Monitor KPIs for registration accuracy and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations teams.
• Use EMR dashboards to track outcomes and support improvements.
• Communicate patient progress notes to referral sources.
• Organize patient milestones and community activities.
• Participate in ongoing training and cross-training.

Conocimientos

Customer service

Communication

Time management

Data entry

Educación

High School Diploma or GED

Herramientas

MS Office

Outlook

Excel

EMR/EHR systems

Scheduling platforms

Descripción del empleo

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience across multiple clinics through efficient scheduling and data integrity. You will collaborate with clinical teams and PES to optimize revenue cycle and patient care.

Role requires strong customer service, EMR proficiency, and the ability to travel between clinic locations.