Patient Experience Coordinator - Front Office

Athletico; Westminster (MD); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) with company match

PTO and holidays

Job summary

Athletico seeks a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a smooth front-office experience while maintaining data integrity and compliance.

You will work with clinic teams and receive support from PES, contributing to revenue cycle performance and patient satisfaction through effective communication and collaborative problem-solving.

Qualifications

• High School Diploma or GED.
• Excellent customer service skills.
• Proficient with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.

Responsibilities

• Greet patients and provide a seamless front-office experience.
• Complete patient intake and registration with insurance eligibility verification.
• Educate patients on financial responsibilities and available payment options.
• Collect time-of-service payments and meet collection targets.
• Manage clinic scheduling workflows and optimize provider availability.
• Monitor KPIs for registration accuracy and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Ops teams to resolve issues.

Skills

Excellent customer service

MS Office Outlook Excel

HIPAA compliance

Financial counseling

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Dashboard reporting tools

Job description

Athletico seeks a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a smooth front-office experience while maintaining data integrity and compliance.

You will work with clinic teams and receive support from PES, contributing to revenue cycle performance and patient satisfaction through effective communication and collaborative problem-solving.