Front Office & Scheduling - Patient Experience Coordinator

Athletico; Fairfax (VA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx

Dental & Vision

HSA & FSA

Job summary

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will collaborate with clinical teams and support revenue cycle performance, under the Clinic Manager and PES guidance.

The role emphasizes EMR use, insurance verification, and data integrity while maintaining HIPAA compliance and excellent patient interactions. Salary is hourly with comprehensive benefits.

Qualifications

• Excellent customer service skills.
• Proficient with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.
• High School Diploma or GED required.
• 1-2 years of customer service experience required.
• 1-2 years of healthcare administration preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
• Accurately complete patient intake and registration including insurance eligibility.
• Educate patients on financial responsibilities and payment options.
• Collect time-of-service payments and meet collection targets.
• Manage clinic scheduling workflows and provider availability.

Skills

Customer service

Communication

Data entry

Team collaboration

Education

High School Diploma or GED

Tools

EMR/EHR systems

MS Office

Outlook

Excel

Job description

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will collaborate with clinical teams and support revenue cycle performance, under the Clinic Manager and PES guidance.

The role emphasizes EMR use, insurance verification, and data integrity while maintaining HIPAA compliance and excellent patient interactions. Salary is hourly with comprehensive benefits.