Patient Experience Coordinator - Front Desk & Scheduling

Athletico; Gloucester (VA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision

HSA, Healthcare FSA

PPO 401(k) Retirement Matching

Paid time off

Holiday and leave benefits

Job summary

Athletico in the United States is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while maintaining compliance and data integrity.

Reporting to the Clinic Manager, you will collaborate with clinical teams and support revenue cycle performance, using EMR systems and reporting tools to track progress and improve patient satisfaction.

Qualifications

• Education: High School Diploma or GED.
• Excellent customer service skills and professional communication.
• Proficient with MS Office, Outlook and Excel; knowledge of healthcare insurance benefits preferred.
• Experience with requesting and managing customer payments preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
• Accurately complete patient intake, registration, and insurance eligibility to ensure compliance.
• Educate patients on financial responsibilities and available digital tools.
• Collect time-of-service payments and meet established collection targets.
• Coordinate clinic scheduling and support revenue cycle performance.
• Collaborate with PES, Billing, and Clinical Operations to resolve issues.
• Utilize EMR, dashboards, and reporting tools to monitor data accuracy.

Skills

Customer service

MS Office (Outlook, Excel)

Insurance verification

Payment collection

Education

High School Diploma or GED

Tools

EMR/EHR systems

Job description

Athletico in the United States is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while maintaining compliance and data integrity.

Reporting to the Clinic Manager, you will collaborate with clinical teams and support revenue cycle performance, using EMR systems and reporting tools to track progress and improve patient satisfaction.