Patient Experience Lead: Front Office & Scheduling

Athletico; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx

Dental and Vision

401(k) retirement plan

Paid time off

Job summary

Athletico provides physical therapy services and seeks a Patient Experience Coordinator to ensure accurate patient intake and seamless financial clearance. You will deliver a best-in-class front-office experience and work closely with the Clinic Manager and Patient Experience Specialist to support data integrity and compliance.

The role emphasizes patient communication, scheduling optimization, and use of EMR systems to track outcomes and drive improvements.

Qualifications

• Education: High School Diploma or GED.
• Excellent customer service skills.
• Proficient with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
• Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
• Educate patients on financial responsibilities, payment options, and digital tools to improve transparency and engagement.
• Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
• Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
• Monitor and achieve KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues and elevate as needed.
• Utilize EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement.
• Coordinate communication of patient progress notes and plans of care to referral sources in a timely and accurate manner.

Skills

Customer service

English proficiency

Written and verbal communication

Education

High School Diploma or GED

Tools

MS Office

Outlook

Excel

EMR/EHR systems

Scheduling platforms

Job description

Athletico provides physical therapy services and seeks a Patient Experience Coordinator to ensure accurate patient intake and seamless financial clearance. You will deliver a best-in-class front-office experience and work closely with the Clinic Manager and Patient Experience Specialist to support data integrity and compliance.

The role emphasizes patient communication, scheduling optimization, and use of EMR systems to track outcomes and drive improvements.