Patient Experience Coordinator: Front Desk & Scheduling

Athletico Physical Therapy; Falls Church (VA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx

Dental & Vision

HSA/FSA

PTO 15 days

401(k) with match

Parental Leave

Life Insurance

Disability Insurance

Job summary

Athletico Physical Therapy is seeking a Patient Experience Coordinator to ensure accurate patient intake, financial clearance, and a seamless front-office experience. You will collaborate with clinical teams, support revenue cycle priorities, and help maintain data integrity using EMR and scheduling tools.

This full-time role offers comprehensive benefits and requires strong customer service, MS Office proficiency, and experience with insurance verification and billing workflows.

Qualifications

• High school diploma or GED required.
• Excellent customer service skills and clear communication.
• Experience with MS Office, Outlook and Excel preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
• Accurately complete patient intake and registration, including insurance eligibility and authorization requirements.
• Educate patients on financial responsibilities, payment options and digital tools.
• Collect time-of-service payments and meet collection targets.
• Manage clinic scheduling workflows to optimize provider availability and patient access.
• Monitor KPIs for registration accuracy, insurance verification turnaround and patient satisfaction.

Skills

Customer service

MS Office

Insurance verification

Data entry

Communication

Scheduling

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Microsoft Excel

Job description

Athletico Physical Therapy is seeking a Patient Experience Coordinator to ensure accurate patient intake, financial clearance, and a seamless front-office experience. You will collaborate with clinical teams, support revenue cycle priorities, and help maintain data integrity using EMR and scheduling tools.

This full-time role offers comprehensive benefits and requires strong customer service, MS Office proficiency, and experience with insurance verification and billing workflows.