Patient Experience Lead: Front Office & Billing

Athletico; Michigan City (IN); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision (elig.

HSA, Healthcare FSA

Fertility Benefit

Insurance: Critical Illness, Accident,

Company Paid Life/AD&D

Disability insurance

Maternity & Parental Leave

401(k) with company match

EAP

Wellness resources

Employee discounts

Job summary

Athletico is hiring a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering an exceptional front-office experience while maintaining compliance. You will collaborate with clinical teams and support revenue cycle performance under the Clinic Manager.

The role requires strong customer service, EMR proficiency, and knowledge of insurance verification processes, with opportunities for growth within a supportive benefits package.

Qualifications

• High School Diploma or GED required.
• 1–2 years of customer service experience required.
• 1–2 years of healthcare administration experience preferred.
• Excellent customer service and communication skills required.

Responsibilities

• Greet patients and deliver an exceptional front-office experience.
• Accurately complete patient intake and registration, including demographic verification and insurance eligibility.
• Educate patients on financial responsibilities, payment options, and digital tools.
• Collect time-of-service payments and meet collection targets.
• Manage clinic scheduling workflows and optimize provider availability.
• Monitor KPIs for registration accuracy and patient satisfaction.
• Collaborate with PES, Billing and Clinical Operations to resolve issues.
• Utilize EMR systems and dashboards to track outcomes and drive improvements.
• Coordinate communication of patient progress notes to referral sources.
• Support clinic engagement with patient milestone celebrations and community activities.
• Participate in ongoing training and cross-training programs.

Skills

Customer service

MS Office

Excel

Insurance verification

HIPAA compliance

EMR/EHR systems

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

MS Office Suite

Job description

Athletico is hiring a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering an exceptional front-office experience while maintaining compliance. You will collaborate with clinical teams and support revenue cycle performance under the Clinic Manager.

The role requires strong customer service, EMR proficiency, and knowledge of insurance verification processes, with opportunities for growth within a supportive benefits package.