Patient Experience & Front Desk Coordinator

Athletico; Glenview (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental & Vision

HSA & FSAs

6 Major Holidays off

15 days PTO

401(k) with company match

Transit & parking pre-tax

Job summary

Athletico is seeking a Patient Experience Coordinator to ensure smooth front-office operations, accurate patient intake, and effective financial clearance. You will support data integrity, HIPAA compliance, and revenue cycle objectives while collaborating with clinical teams and support staff.

The role emphasizes patient engagement, clear financial communication, and efficient use of EMR and scheduling tools to enhance patient access and satisfaction.

Qualifications

• High school diploma or GED required.
• Excellent customer service and MS Office proficiency.
• Experience in healthcare administration and patient payments preferred.
• 1-2 years of customer service and healthcare administration experience preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients and resolving issues.
• Complete patient intake and registration with demographics and insurance verification.
• Educate patients on financial responsibilities and digital tools.
• Collect time-of-service payments and meet collection targets.
• Manage clinic scheduling workflows and provider availability.
• Collaborate with PES, Billing, and Clinical Operations to resolve issues.
• Utilize EMR systems and dashboards to track data and support improvements.

Skills

Customer service

MS Office

Communication

Data entry

Time management

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Insurance verification tools

Job description

Athletico is seeking a Patient Experience Coordinator to ensure smooth front-office operations, accurate patient intake, and effective financial clearance. You will support data integrity, HIPAA compliance, and revenue cycle objectives while collaborating with clinical teams and support staff.

The role emphasizes patient engagement, clear financial communication, and efficient use of EMR and scheduling tools to enhance patient access and satisfaction.