Patient Experience Lead — Front Office

Athletico; Palatine (IL); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical & Rx

Dental & Vision

HSA/FSA

Résumé du poste

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will collaborate with clinical teams and support revenue cycle performance while upholding data integrity and HIPAA standards.

This full-time, on-site role in Palatine, IL, reports to the Clinic Manager and works with the PES to resolve complex issues and improve patient satisfaction through efficient scheduling and clear financial

Qualifications

• Provides exceptional front-office customer service and guides patients through intake and registration.
• Educates patients on financial responsibilities and payment options for transparency.
• Maintains data integrity by verifying demographics and insurance details.

Responsabilités

• Greet patients warmly and resolve issues at first contact.
• Complete patient intake and registration with accuracy and compliance.
• Explain payment options and collect time-of-service payments.
• Manage clinic scheduling to optimize provider availability and access.
• Track KPIs for registration accuracy and patient satisfaction.
• Coordinate with PES, Billing, and Clinical Operations to resolve issues.

Connaissances

Customer service

Communication

Attention to detail

Data entry

Formation

High School Diploma or GED

Outils

MS Office

Outlook

Excel

EMR/EHR systems

Scheduling platforms

Description du poste

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will collaborate with clinical teams and support revenue cycle performance while upholding data integrity and HIPAA standards.

This full-time, on-site role in Palatine, IL, reports to the Clinic Manager and works with the PES to resolve complex issues and improve patient satisfaction through efficient scheduling and clear financial