Patient Experience Coordinator: Front Desk, Scheduling & Billing

Athletico; Burr Ridge (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

HSA & FSA

Fertility benefit

Life insurance

Disability insurance

Retirement 401(k)

Job summary

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while safeguarding data integrity. You will collaborate with clinical teams and support revenue cycle performance, reporting to the Clinic Manager.

The role emphasizes front-d desk proficiency, insurance verification, and effective communication with patients, providers, and referral sources.

Qualifications

• High School Diploma or GED required.
• Excellent customer service skills.
• Experience with MS Office, Outlook and Excel preferred.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.
• 1-2 years of customer service experience.
• 1-2 years of healthcare administrative experience.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
• Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements.
• Educate patients on financial responsibilities, payment options, and digital tools to improve transparency and engagement.
• Collect time-of-service payments and meet established collection targets.
• Manage clinic scheduling workflows to optimize provider availability and patient access.
• Monitor KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Ops teams to resolve issues.
• Utilize EMR systems, dashboards, and reporting tools to track patient outcomes and support improvements.
• Coordinate communication of patient progress notes to referral sources.
• Support clinic engagement with patient milestone celebrations and community activities.
• Participate in ongoing training and cross-training programs.
• Organizes activities in coordination with the clinical team.
• Provide Rehab Aide cross training on front office duties.

Skills

Customer service

MS Office

Excel

Insurance verification

HIPAA compliance

EMR proficiency

Communication skills

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Microsoft Office

Job description

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while safeguarding data integrity. You will collaborate with clinical teams and support revenue cycle performance, reporting to the Clinic Manager.

The role emphasizes front-d desk proficiency, insurance verification, and effective communication with patients, providers, and referral sources.