Patient Experience Lead — Front Desk & Scheduling

Socket.dev; Hickory (NC); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision (elig.

HSA, Healthcare FSA

Progyny Fertility Benefit

Company Paid Basic Life / AD&D

Company Paid Short-Term & Long-Term DI

Retirement 401(k) w/ Match

Commuter: Pre-Tax Transit & Parking

Gym discounts

Employee Assistance Program

Job summary

Athletico is hiring a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering a seamless front-office experience. You will collaborate with clinic teams and support revenue cycle performance with a focus on data integrity and compliance.

The role requires strong customer service, HIPAA knowledge, and experience with EMR systems. Eligibility for benefits begins on day one, including medical, dental, vision, and retirement options.

Qualifications

• Excellent customer service skills
• Proficient with MS Office, Outlook and Excel
• Knowledge of healthcare insurance benefits and coverage preferred
• Experience with requesting and managing customer payments preferred

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint
• Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance
• Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement
• Collect time-of-service payments and meet established collection targets to support revenue cycle performance
• Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards
• Monitor and achieve key performance indicators (KPIs) for registration accuracy, insurance verification turnaround, and patient satisfaction
• Collaborate with Patient Experience Specialists (PES), Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues and elevate as needed
• Utilize EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement initiatives
• Coordinate communication of patient progress notes and plans of care to referral sources in a timely and accurate manner
• Support clinic engagement by organizing patient milestone celebrations and community-building activities in partnership with the clinical team
• Participate in ongoing training and cross-training programs to maintain proficiency in front-office operations and contribute to team flexibility
• Organizes activities (e.g., patient’s goal celebrations, holiday celebrations) in coordination with the clinical team
• Provide Rehab Aide cross training on front office duties

Skills

Customer service

Data entry

English proficiency

Education

High School Diploma or GED

Tools

MS Office

Outlook

Excel

EMR/EHR systems

Job description

Athletico is hiring a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering a seamless front-office experience. You will collaborate with clinic teams and support revenue cycle performance with a focus on data integrity and compliance.

The role requires strong customer service, HIPAA knowledge, and experience with EMR systems. Eligibility for benefits begins on day one, including medical, dental, vision, and retirement options.