Patient Experience Coordinator - Front Desk

Socket.dev; Fox Lake (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision

HSA, Healthcare FSA, Dependent Care FS

Progyny Fertility Benefit

Critical Illness, Accident, & Hospital

Company Paid Life/AD&D

Disability Insurance

Maternity & Parental Leave

Retirement 401(k) with Match

Employee Discount Program

EAP

Commuter Pre-Tax Transit & Parking

Job summary

Athletico seeks a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while protecting data integrity. You will collaborate with PES, Billing, and Clinical Operations, supporting revenue cycle performance and patient satisfaction.

You will educate patients on payments, manage scheduling, and use EMR systems to track outcomes and improve processes. This salaried, full-time role includes comprehensive benefits.

Qualifications

• Education: High School Diploma or GED.
• Excellent customer service skills.
• Proficient with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.
• 1-2 years of customer service required.
• 1-2 years of healthcare administration preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
• Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
• Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement.
• Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
• Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
• Monitor and achieve KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations to resolve complex insurance or scheduling issues.
• Utilize EMR systems, dashboards, and reporting tools to track patient outcomes and support improvements.

Skills

Customer service

EMR/EHR proficiency

HIPAA compliance

Insurance verification

Data entry

Scheduling software

MS Office

English language

Education

High School Diploma or GED

Tools

Scheduling platforms

MS Office Suite

Job description

Athletico seeks a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while protecting data integrity. You will collaborate with PES, Billing, and Clinical Operations, supporting revenue cycle performance and patient satisfaction.

You will educate patients on payments, manage scheduling, and use EMR systems to track outcomes and improve processes. This salaried, full-time role includes comprehensive benefits.