Patient Experience Lead: Front Desk & Scheduling

Athletico; Hickory (NC); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision

HSA, FSA

Family planning benefits (Progyny)

Life and Disability Insurance

401(k) Retirement Plan

PTO 15 days

Holidays + floating holidays

Commuter Pre-Tax

Employee Assistance Program

Job summary

Athletico is seeking a Patient Experience Coordinator in Hickory, NC to ensure accurate patient intake and financial clearance, while delivering a seamless front-office experience. You will collaborate with clinical teams and support revenue cycle performance.

The role requires strong customer service, knowledge of insurance benefits, and proficiency with EMR systems and MS Office; it offers comprehensive benefits and a clear path within a growing network.

Qualifications

• Excellent customer service skills.
• Proficient with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
• Accurately complete patient intake and registration, including demographic verification and insurance eligibility.
• Educate patients on financial responsibilities, payment options, and digital tools.
• Collect time-of-service payments and meet established collection targets.
• Manage clinic scheduling workflows to optimize provider availability and patient access.
• Monitor KPIs for registration accuracy and patient satisfaction.
• Coordinate with PES, Billing and Clinical teams to resolve issues.

Skills

Customer service

MS Office

EMR/EHR systems

Scheduling platforms

Education

High School Diploma or GED

Tools

EMR/EHR software

Job description

Athletico is seeking a Patient Experience Coordinator in Hickory, NC to ensure accurate patient intake and financial clearance, while delivering a seamless front-office experience. You will collaborate with clinical teams and support revenue cycle performance.

The role requires strong customer service, knowledge of insurance benefits, and proficiency with EMR systems and MS Office; it offers comprehensive benefits and a clear path within a growing network.