Patient Experience Lead: Front Desk & Scheduling

Athletico; Hephzibah (GA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision insurance (day

HSA & FSA options

401(k) with company match

Paid time off & holidays

Parental leave & family benefits

Employee discount programs

Commuter pre-tax benefits

EAP

Job summary

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will work with clinical teams and report to the Clinic Manager to support revenue cycle performance.

The role emphasizes EMR proficiency, patient communication, and collaboration across departments in a fast-paced clinic setting.

Qualifications

• Minimum 1–2 years of customer service experience.
• Experience with healthcare administration preferred.
• Knowledge of healthcare insurance benefits is helpful.

Responsibilities

• Greet patients and deliver a warm, front-office experience.
• Handle patient intake and registration with accuracy and compliance.
• Explain financial responsibilities and payment options to patients.

Skills

Customer service

Microsoft Office

Excel

Insurance verification

Billing & payments

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Job description

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will work with clinical teams and report to the Clinic Manager to support revenue cycle performance.

The role emphasizes EMR proficiency, patient communication, and collaboration across departments in a fast-paced clinic setting.