Patient Experience Lead — Front Desk & Scheduling

Athletico Physical Therapy; Aurora (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental & Vision

HSA & FSA

PTO 15 days

Holidays off

Job summary

Athletico Physical Therapy in Aurora, IL is hiring a Patient Experience Coordinator (PEC) to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while supporting revenue cycle performance. You will work with Clinic Manager and PES and utilize EMR systems and scheduling tools.

The role emphasizes excellent customer service, data integrity, insurance verification, and collaboration with clinical teams.

Qualifications

• Customer service skills required in a high-volume, patient-facing environment.
• Proficient with MS Office, Outlook and Excel for data entry and reporting.
• Knowledge of healthcare insurance benefits and coverage preferred.

Responsibilities

• Deliver an exceptional front-office experience for patients and resolve issues promptly.
• Complete patient intake, eligibility verification, and authorization requirements accurately.
• Educate patients on financial responsibilities and payment options.

Skills

Customer service

MS Office

EMR/EHR systems

Insurance verification

English proficiency

Education

High School Diploma or GED

Tools

EMR scheduling platforms

MS Excel

Job description

Athletico Physical Therapy in Aurora, IL is hiring a Patient Experience Coordinator (PEC) to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while supporting revenue cycle performance. You will work with Clinic Manager and PES and utilize EMR systems and scheduling tools.

The role emphasizes excellent customer service, data integrity, insurance verification, and collaboration with clinical teams.