Patient Experience Lead

Mount Sinai Medical Center; New York, Northern (NY, KY); Hybrid; USD 23,000 - 40,000; Full time

Job summary

The Mount Sinai Health System is seeking a senior-level Patient Coordinator II to initiate contact with patients, verify demographics and insurance, and mentor staff across the front desk. The role includes overseeing office activity in the absence of the Supervisor and ensuring smooth patient flow throughout the visit.

Responsibilities include training staff, confirming coverage, and coordinating with billing and care teams to support accurate patient records and timely service.

Qualifications

• 3 years secretarial/directly related experience in a medical practice environment.

Responsibilities

• Greet patients in person or by telephone and update insurance/demographics in the practice management system.
• Trains and mentors less experienced Patient Coordinators and administrative staff and discusses issues with Supervisor.
• Verify insurance prior to patient arrival or at intake to ensure physician accepts the patient's insurance.
• Coordinate and communicate patient arrival with staff and ensure medical records are available for the physician.
• Process HIPAA-related paperwork and other institutional forms as needed.
• Collect or retrieve referrals or insurance authorizations as required.
• Monitor waiting room status and keep patients informed of wait times.
• Collect co-pays under direction of billing staff and provide receipts.
• May schedule follow-up appointments and provide patients with records requests guidelines.
• Participate in performance appraisal and assist in front desk/office activities in absence of Supervisor.

Education

High School Diploma or equivalent

Job description

The Mount Sinai Health System is seeking a senior-level Patient Coordinator II to initiate contact with patients, verify demographics and insurance, and mentor staff across the front desk. The role includes overseeing office activity in the absence of the Supervisor and ensuring smooth patient flow throughout the visit.

Responsibilities include training staff, confirming coverage, and coordinating with billing and care teams to support accurate patient records and timely service.