Patient Care & Scheduling Coordinator

Mount Sinai Health System; United States; On-site; USD 24,000 - 36,000; Full time

Job summary

Mount Sinai Health System seeks a Patient Coordinator I to greet patients, verify demographics and insurance, and ensure smooth arrival and record readiness for physicians.

The role involves on-site training, potential call-center duties, and collaboration with billing staff to collect co-pays and maintain PHI security. Prior physician-practice exposure is preferred, with hospital scheduling systems experience a plus.

Qualifications

• High School graduate or GED required.
• At least 1 year of physician practice experience.
• On-site training of at least one week will be provided.
• Prefer experience in a medical office setting with scheduling systems.

Responsibilities

• Greet patients in person or by phone and update demographic and insurance data.
• Verify insurance and ensure physician accepts the presented plan.
• Notify staff about patient arrival and prepare medical records for the physician.
• Process HIPAA paperwork and related forms as needed.
• Collect referrals or authorizations and monitor waiting room status.
• Collect co-pays and provide receipts per cash-control processes.
• Schedule follow-up appointments and guide patients on medical records requests.
• May perform simple charge entry or process payments; duties are mutually exclusive.
• Answer calls for the practice and schedule appointments.
• Adhere to HIPAA and PHI handling requirements; may make reminder calls.

Skills

Patient coordination

Call center experience

Customer service

HIPAA awareness

Education

High School diploma or GED

Tools

Practice management system

Billing system

Job description

Mount Sinai Health System seeks a Patient Coordinator I to greet patients, verify demographics and insurance, and ensure smooth arrival and record readiness for physicians.

The role involves on-site training, potential call-center duties, and collaboration with billing staff to collect co-pays and maintain PHI security. Prior physician-practice exposure is preferred, with hospital scheduling systems experience a plus.