Patient Concierge & Scheduling Specialist

Mount Sinai Medical Center; New York, Northern (NY, KY); Hybrid; USD 23,000 - 47,000; Full time

Job summary

Mount Sinai Health System is seeking a Patient Coordinator I to greet patients, in person or by phone, and perform in a call center capacity while verifying insurance for physician visits.

You will update patient demographics in the practice management system, ensure insurance coverage is acceptable, and communicate with staff to prepare medical records and schedules.

This role requires on-site training and preferred experience in a medical office setting.

Qualifications

• High School diploma or GED required.
• Minimum 1 year physician practice experience.
• On-site training will be provided.

Responsibilities

• Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system.
• Assure that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patients arrival or at minimum at time of arrival before visit.
• Communicate with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician.
• Process/update HIPAA-related paperwork and other institutional forms as necessary.
• Collect or retrieve referrals or insurance authorizations as required.
• Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times.
• Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes.
• May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary.
• May perform simple charge entry tasks or enter payments collected from patients and prepare Cashiers deposit.
• Performs in a call center capacity (Faculty Practice Associates)
• Answer phones for practice and schedule appointments
• Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.
• May initiate reminder phones calls for next day appointments.
• Performs other related duties

Education

High School graduate/GED

Tools

IDX

Practice management system

Job description

Mount Sinai Health System is seeking a Patient Coordinator I to greet patients, in person or by phone, and perform in a call center capacity while verifying insurance for physician visits.

You will update patient demographics in the practice management system, ensure insurance coverage is acceptable, and communicate with staff to prepare medical records and schedules.

This role requires on-site training and preferred experience in a medical office setting.