Senior Patient Coordinator & Front Desk Team Lead

Mount Sinai; United States; On-site; USD 24,000 - 39,000; Full time

Job summary

Mount Sinai Health System seeks a senior Patient Coordinator II to initiate first contact with patients and confirm insurance and demographics. This role leads the Patient Coordinators, mentors staff, and assists in front desk oversight in the Supervisor’s absence.

The person will greet patients, update insurance data, mentor junior staff, and ensure records and HIPAA forms are properly handled. They will also manage referrals, wait times, and patient communications.

Qualifications

• High School Diploma or equivalent required.
• Minimum 3 years secretarial/directly related experience in a medical practice environment.

Responsibilities

• Greet patients in person or by phone and update insurance/demographics in the practice management system.
• Trains and mentors less experienced Patient Coordinator and administrative staff and discusses issues with Supervisor.
• Ensure physician accepts insurance presented by patients; verify insurance before visit or at arrival if needed.
• Communicate with staff about patient arrival and ensure medical records are available for the physician.
• Process/update HIPAA paperwork and other institutional forms as necessary.
• Collect or retrieve referrals or insurance authorizations as required.
• Monitor waiting room status and inform patients about wait times.

Education

High School Diploma or equivalent

Job description

Mount Sinai Health System seeks a senior Patient Coordinator II to initiate first contact with patients and confirm insurance and demographics. This role leads the Patient Coordinators, mentors staff, and assists in front desk oversight in the Supervisor’s absence.

The person will greet patients, update insurance data, mentor junior staff, and ensure records and HIPAA forms are properly handled. They will also manage referrals, wait times, and patient communications.