Patient Concierge & Scheduling Coordinator

Mount Sinai Health System; New York (NY); On-site; USD 23,000 - 47,000; Full time

Job summary

The Mount Sinai Health System is seeking a Patient Coordinator I to greet patients, verify demographics and insurance, and support front desk operations in a busy clinic. You will verify coverage, prepare patient records for physicians, and handle HIPAA-related paperwork with strict attention to privacy.

You will also collect co-pays, schedule follow-ups, and may perform light charge-entry tasks. This role involves patient-centered service in a hospital-affiliated practice setting.

Qualifications

• High School diploma or GED required.
• Minimum 1 year physician practice experience.
• On-site training provided (one week).
• Experience with a medical office computer system preferred.
• IDX or other practice management system experience preferred.

Responsibilities

• Greet patients and update insurance/demographics in the practice management system.
• Verify insurance coverage before or at arrival to ensure eligibility.
• Coordinate with staff to prepare patient records for physicians.
• Process HIPAA forms and other institutional paperwork.
• Obtain referrals or authorizations as needed.
• Monitor waiting room status and communicate wait times to patients.
• Collect co-pays and provide receipts per cash-control procedures.
• Schedule follow-up appointments and advise on records requests.
• May perform simple charge entry or post patient payments.

Education

High School diploma or GED

Tools

IDX or PM system

Job description

The Mount Sinai Health System is seeking a Patient Coordinator I to greet patients, verify demographics and insurance, and support front desk operations in a busy clinic. You will verify coverage, prepare patient records for physicians, and handle HIPAA-related paperwork with strict attention to privacy.

You will also collect co-pays, schedule follow-ups, and may perform light charge-entry tasks. This role involves patient-centered service in a hospital-affiliated practice setting.