Patient Experience Front Office Specialist

5000 Wellstar Medical Group, LLC; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Wellstar is seeking a Front Office Specialist to provide exceptional patient service at our Georgia clinics. You will greet clients, register and schedule appointments, manage co-pays, and support revenue cycle tasks in a fast-paced clinic environment.

The role emphasizes teamwork with clinical staff and providers, accuracy in paperwork, and a commitment to patient experience, aligning with Wellstar’s mission and values.

Qualifications

• High School Diploma / GED

Responsibilities

• Greet patients and guests in a warm, friendly manner and identify self and practice.
• Answer incoming calls and direct to appropriate personnel; schedule patient appointments.
• Manage patient wait times and respond to voicemails promptly.
• Register and schedule patients; verify insurance through Experion and complete required paperwork.
• Collect co-pays and outstanding balances; balance reports with bank deposits.
• Contact patients for appointment reminders.
• Coordinate with clinic for pharmaceutical reps, visitors, sample pickups, and other requests.

Education

High School Diploma / GED

Job description

Wellstar is seeking a Front Office Specialist to provide exceptional patient service at our Georgia clinics. You will greet clients, register and schedule appointments, manage co-pays, and support revenue cycle tasks in a fast-paced clinic environment.

The role emphasizes teamwork with clinical staff and providers, accuracy in paperwork, and a commitment to patient experience, aligning with Wellstar’s mission and values.