Patient Services Front Desk Specialist

5000 Wellstar Medical Group, LLC; United States; On-site; USD 32,000 - 45,000; Full time

Job summary

Wellstar Health System in Georgia is hiring a Front Office Specialist to deliver exceptional customer service to patients and guests. The role involves greeting patients, registering and checking out, scheduling appointments, handling calls, and supporting revenue cycle tasks in a fast-paced clinic setting.

The ideal candidate will have a high school diploma, healthcare front office experience, and solid computer skills.

Qualifications

• Experience in customer service within a healthcare or physician practice setting.
• Administrative front office experience in a medical environment is preferred.
• Proficient in basic computer tasks and CPT-4/ICD-9/HCPCS terminology.

Responsibilities

• Greet patients and guests in person or by phone using a warm, professional manner.
• Register/check-in and check-out patients; collect demographics and insurance details.
• Schedule and confirm appointments; manage reminders and reschedule as needed.

Skills

Customer service

Verbal & written communication

Medical terminology

Insurance knowledge

Computer skills

Education

High School Diploma / GED

Job description

Wellstar Health System in Georgia is hiring a Front Office Specialist to deliver exceptional customer service to patients and guests. The role involves greeting patients, registering and checking out, scheduling appointments, handling calls, and supporting revenue cycle tasks in a fast-paced clinic setting.

The ideal candidate will have a high school diploma, healthcare front office experience, and solid computer skills.