Patient Experience Front Office Specialist

5000 Wellstar Medical Group, LLC; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Wellstar Medical Group, LLC is seeking a Front Office Specialist to deliver exceptional patient service by greeting and registering patients at check-in/check-out, answering calls, scheduling appointments, and supporting billing through cash handling and EHR documentation.

You will work closely with clinical staff to manage patient flow, verify insurance as needed, collect co-pays, and help ensure a positive patient experience while contributing to the practice's financial goals.

Qualifications

• High School Diploma or GED is required.
• 1–2 years of administrative front office experience in healthcare settings is preferred.
• Experience with EHR systems and cash handling is advantageous.

Responsibilities

• Greet and assist patients; register at check-in.
• Answer phones, direct calls, and schedule appointments.
• Collect co-pays and manage cash according to policy.
• Balance daily transactions and assist with paperwork.
• Coordinate with clinic staff for referrals and visits.

Skills

Patient service

Teamwork

Multi-tasking

Communication

Education

High School Diploma / GED

Tools

Experion EHR

Job description

Wellstar Medical Group, LLC is seeking a Front Office Specialist to deliver exceptional patient service by greeting and registering patients at check-in/check-out, answering calls, scheduling appointments, and supporting billing through cash handling and EHR documentation.

You will work closely with clinical staff to manage patient flow, verify insurance as needed, collect co-pays, and help ensure a positive patient experience while contributing to the practice's financial goals.