Patient-Focused Front Desk Specialist

5000 Wellstar Medical Group, LLC; United States; On-site; USD 32,000 - 48,000; Full time

Job summary

Wellstar Medical Group, LLC is hiring a Front Office Specialist to deliver exceptional patient service in our busy healthcare setting. You will greet patients, register/check-in, schedule appointments, and assist with cash management and administrative tasks to support the practice.

Strong communication, basic computer skills, familiarity with medical terminology, and experience in a physician office are preferred.

Qualifications

• High School Diploma is required.
• 1–2 years administrative front office experience in a physician practice or healthcare setting.
• Preferred: previous customer service experience.
• Proficient with computer systems and medical terminology (CPT-4, ICD-9, HCPCS).
• Strong verbal and written English communication; positive team attitude.

Responsibilities

• Greet patients and guests, check-in/check-out, schedule appointments.
• Answer phones, take messages, direct calls within the EHR.
• Collect co-pays and balances, balance cash and postings.
• Verify insurance eligibility and scan IDs.
• Coordinate with clinic for reps, visitors and sample pickups.
• Other duties as assigned.

Skills

Computer skills

Medical terminology

Insurance knowledge

Verbal communication

Written communication

Team player

Education

High School Diploma

Tools

Experion EHR

Job description

Wellstar Medical Group, LLC is hiring a Front Office Specialist to deliver exceptional patient service in our busy healthcare setting. You will greet patients, register/check-in, schedule appointments, and assist with cash management and administrative tasks to support the practice.

Strong communication, basic computer skills, familiarity with medical terminology, and experience in a physician office are preferred.