Patient Experience Front Desk Specialist

5000 Wellstar Medical Group, LLC; Vinings (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Wellstar Health System in Georgia seeks a Front Office Specialist to provide exceptional customer service, greet patients, register at check-in and check-out, answer calls, and support daily operations in a busy practice.

The role emphasizes accurate cash handling, insurance eligibility checks using Experion, and maintaining patient records in the EHR while upholding Wellstar's values and commitment to quality care. 1–2 years of front office experience is preferred.

Qualifications

• High School Diploma or GED required.
• 1–2 years front office experience in healthcare.
• Familiarity with medical coding CPT-4, ICD-9, HCPCS preferred.
• Experience with insurance filing and understanding of billing processes.

Responsibilities

• Greet patients and guests warmly, check-in/out, answer calls, schedule appointments.
• Collect co-pays and outstanding balances; balance daily cash and postings.
• Coordinate with clinic for samples, visitors, and other requests; uphold policies and procedures.

Skills

Computer skills

Medical terminology

Insurance filing

Verbal communication

Written communication

English language

Education

High School Diploma / GED

Tools

Experion

EHR

Job description

Wellstar Health System in Georgia seeks a Front Office Specialist to provide exceptional customer service, greet patients, register at check-in and check-out, answer calls, and support daily operations in a busy practice.

The role emphasizes accurate cash handling, insurance eligibility checks using Experion, and maintaining patient records in the EHR while upholding Wellstar's values and commitment to quality care. 1–2 years of front office experience is preferred.