Patient Experience Front Office Specialist

Wellstar Health System; Marietta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Wellstar Health System is seeking a Front Office Specialist to deliver exceptional customer service to patients and guests, greet and register patients, and assist with administrative tasks to support the practice's operations.

The role emphasizes teamwork with clinical staff, accurate cash handling, insurance verification, and coordinating appointments. A high school diploma and 1–2 years of front office experience in healthcare are preferred.

Qualifications

• Basic computer skills and proficiency with EHR systems.
• Knowledge of medical terminology including CPT-4, ICD-9, HCPCS.
• Strong verbal and written communication abilities.
• Ability to communicate in English and work well in a team.

Responsibilities

• Greet patients and guests in person or on the phone in a warm, friendly manner.
• Register patients for check-in/check-out and confirm insurance eligibility.
• Collect co-pays and manage daily cash handling per policy.
• Schedule appointments and coordinate with clinical staff and providers.
• Support administrative tasks and clinic requests as assigned by management.

Skills

Computer Skills

Medical terminology

Verbal communication

Written communication

English language

Education

High School Diploma

Other

Job description

Wellstar Health System is seeking a Front Office Specialist to deliver exceptional customer service to patients and guests, greet and register patients, and assist with administrative tasks to support the practice's operations.

The role emphasizes teamwork with clinical staff, accurate cash handling, insurance verification, and coordinating appointments. A high school diploma and 1–2 years of front office experience in healthcare are preferred.