Patient Experience & Front Office Specialist

Concentra; Greer (SC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k) Plan with Employer Match

Medical Insurance

Vision Insurance

Dental Plans

Paid Time Off

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Life & Disability Insurance

Employee Discounts

Job summary

Concentra in Greer, SC is seeking a Patient Service Specialist to support front desk operations, patient registration, scheduling, and patient flow. You will greet patients, verify information, process check-ins, and coordinate with clinical staff while maintaining HIPAA compliance.

This role emphasizes exceptional customer service, attention to detail, and proficient use of MS Office and a patient management system to ensure smooth daily operations and a welcoming patient experience.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of related experience preferred.
• Knowledge of HIPAA and PHI regulations.

Responsibilities

• Greet patients and visitors.
• Register patients and schedule appointments.
• Check in/out patients using the patient management system.
• Explain forms and ensure proper completion of paperwork.
• Answer multi-line phone system and direct calls as needed.
• Maintain inventory of office supplies and forms.
• Comply with HIPAA guidelines and safety rules.
• Support center operations and training activities.

Skills

Customer Service

Communication

HIPAA Knowledge

Attention to Detail

Microsoft Office

Problem Solving

Organizational Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Patient Management System

Job description

Concentra in Greer, SC is seeking a Patient Service Specialist to support front desk operations, patient registration, scheduling, and patient flow. You will greet patients, verify information, process check-ins, and coordinate with clinical staff while maintaining HIPAA compliance.

This role emphasizes exceptional customer service, attention to detail, and proficient use of MS Office and a patient management system to ensure smooth daily operations and a welcoming patient experience.