Patient Experience Front Desk Concierge

Concentra; Sterling (VA); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

401(k) Match

Health, Vision, Dental Plans

Paid Time Off

Job summary

Concentra in Sterling, VA seeks a Patient Service Specialist to perform front-office duties, register patients, schedule appointments, and provide exceptional customer service. This role requires handling sensitive information with HIPAA compliance and guiding patients through paperwork and forms.

The ideal candidate will have a High School Diploma or GED and a solid foundation in Microsoft Office and patient-management systems, delivering accurate support in a fast-paced healthcare setting.

Qualifications

• High school diploma or GED required.
• Strong customer service and communication abilities.
• Ability to handle confidential information per HIPAA.

Responsibilities

• Greet patients and visitors and check in/out using patient management systems.
• Schedule appointments and communicate wait times to patients.
• Obtain authorization when needed and ensure proper paperwork.
• Provide excellent customer service and maintain HIPAA compliance.

Skills

Customer service

Communication

Attention to detail

HIPAA knowledge

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Patient management system

Job description

Concentra in Sterling, VA seeks a Patient Service Specialist to perform front-office duties, register patients, schedule appointments, and provide exceptional customer service. This role requires handling sensitive information with HIPAA compliance and guiding patients through paperwork and forms.

The ideal candidate will have a High School Diploma or GED and a solid foundation in Microsoft Office and patient-management systems, delivering accurate support in a fast-paced healthcare setting.