Patient Experience & Front Office Coordinator

Beth Israel Lahey Health; Exeter (NH); On-site; USD 25,000 - 34,000; Full time

Job summary

Beth Israel Lahey Health is seeking a friendly front desk administrator to provide excellent patient service and support clinical operations with phones, medical records, data entry, billing and scheduling.

You will greet patients, perform check-in/check-out, coordinate referrals, manage mail and supplies, assist billing with charges, and generate reports using Excel and practice software.

This role requires strong communication, teamwork, and attention to detail in a busy healthcare environment.

Qualifications

• Proficient in MS Office applications.
• Strong communication skills.
• Strong customer service skills.

Responsibilities

• Greet and check-in/check-out patients; schedule appointments and answer/direct incoming calls.
• Provide patient referrals (with physician direction) or ensure appropriate referrals for visits in specialty offices.
• Review and distribute interoffice/external mail; order and maintain supplies.
• Process payments and assist billing with accurate data entry; participate in collections.
• Enter patient information (vaccines, test results) into EMR with accuracy.
• Create and maintain filing; respond to records requests; scan and retrieve files from storage.
• Assist providers with scheduling at clinic locations and off-site locations.
• Generate and maintain reports using company software and Excel.
• Provide additional duties to support overall operations.

Skills

MS Office

Communication skills

Customer service

Job description

Beth Israel Lahey Health is seeking a friendly front desk administrator to provide excellent patient service and support clinical operations with phones, medical records, data entry, billing and scheduling.

You will greet patients, perform check-in/check-out, coordinate referrals, manage mail and supplies, assist billing with charges, and generate reports using Excel and practice software.

This role requires strong communication, teamwork, and attention to detail in a busy healthcare environment.