Patient Experience Front Desk Specialist (Day Shift)

Trinity Health; Maine; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-one benefits

Career growth

Team culture

Meaningful work

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will be the first point of contact for patients, creating a positive experience while supporting efficient office operations and patient care.

Role includes welcoming patients, verifying information, scheduling appointments, handling calls, collecting payments, and supporting MyChart and records management. Equal opportunity employer.

Qualifications

• Education: High School Diploma or GED (or equivalent).
• Experience: 1–2 years in medical, physician office, or customer service preferred.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Check-in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages; assist with inquiries.
• Collect payments and support billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Collaborate with providers and clinical staff to ensure smooth patient experience.

Skills

Customer service

Communication

Phone etiquette

Record keeping

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will be the first point of contact for patients, creating a positive experience while supporting efficient office operations and patient care.

Role includes welcoming patients, verifying information, scheduling appointments, handling calls, collecting payments, and supporting MyChart and records management. Equal opportunity employer.