Medical Front Desk & Patient Experience Specialist

Trinity Health MI; Chelsea (MI); On-site; USD 19,000 - 30,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a Medical Receptionist to deliver outstanding service to every patient. You’ll be the first point of contact, greeting patients with professionalism and compassion while supporting efficient office operations and excellent patient care.

Responsibilities include check‑in and insurance verification, scheduling, answering phones, handling payments, MyChart support, maintaining records, and coordinating with providers to ensure a smooth patient experience.

Qualifications

• High School Diploma or GED required.
• 1-2 years of experience in a medical or customer service setting preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a Medical Receptionist to deliver outstanding service to every patient. You’ll be the first point of contact, greeting patients with professionalism and compassion while supporting efficient office operations and excellent patient care.

Responsibilities include check‑in and insurance verification, scheduling, answering phones, handling payments, MyChart support, maintaining records, and coordinating with providers to ensure a smooth patient experience.