Patient Experience Front Desk Pro

Trinity Health MI; Oxford (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team as the first point of contact for patients, delivering outstanding service and supporting efficient office operations.

You will check in patients, verify registration and insurance, schedule and reschedule appointments, answer phones, collect payments, assist with MyChart, and maintain records while coordinating with providers to ensure a smooth patient experience.

Qualifications

• High School Diploma or GED required or equivalent.
• 1–2 years of experience in medical or customer service environment preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Phone etiquette

Appointment scheduling

Insurance verification

Education

High School Diploma or GED

Tools

MyChart

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team as the first point of contact for patients, delivering outstanding service and supporting efficient office operations.

You will check in patients, verify registration and insurance, schedule and reschedule appointments, answer phones, collect payments, assist with MyChart, and maintain records while coordinating with providers to ensure a smooth patient experience.