Patient Experience Coordinator - Medical Receptionist

IHA; Brighton (MI); On-site; USD 19,000 - 28,000; Part time

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist for the daytime, part-time shift. You will greet patients, verify insurance information, and manage appointments while supporting smooth office operations.

Responsibilities include patient check-in, phone inquiries, payments, and MyChart assistance, ensuring a positive patient experience and accurate records in a collaborative clinical setting.

Qualifications

• High School Diploma or GED required; or between ages 15-17 with valid work permit from high school.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Front desk

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist for the daytime, part-time shift. You will greet patients, verify insurance information, and manage appointments while supporting smooth office operations.

Responsibilities include patient check-in, phone inquiries, payments, and MyChart assistance, ensuring a positive patient experience and accurate records in a collaborative clinical setting.