Patient Experience Front Desk Specialist

Trinity Health; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Trinity Health IHA Medical Group in New York is seeking a friendly Medical Receptionist to join our team. You will be the first contact for patients, helping create a positive experience while supporting efficient office operations and patient care.

Responsibilities include welcoming patients, checking in, verifying registrations and insurance, scheduling appointments, answering phones, collecting payments, and assisting with MyChart and paperwork.

Qualifications

• High School Diploma or GED completed.
• Course work in insurance/billing or medical practice education preferred.
• No licensure required.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group in New York is seeking a friendly Medical Receptionist to join our team. You will be the first contact for patients, helping create a positive experience while supporting efficient office operations and patient care.

Responsibilities include welcoming patients, checking in, verifying registrations and insurance, scheduling appointments, answering phones, collecting payments, and assisting with MyChart and paperwork.