Patient Experience Front Desk Specialist

Capital Health (US); Wilmore (KY); Sur place; USD 23 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical Plan

Dental Plan

Vision Plan

Flexible Spending Account (FSA)

Paid Time-Off Program

Commuter Parking

Résumé du poste

Capital Health is seeking a friendly receptionist to join our health care team in Kentucky. The role handles multi-line phones, patient check-in and scheduling, insurance verification, and daily administrative tasks in a fast-paced medical setting.

The position requires a High School diploma and at least one year of healthcare receptionist or customer service experience. Excellent communication and basic computer skills are essential to ensure smooth patient flow and accurate record-keeping.

Qualifications

• High School diploma or equivalent.
• One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Familiarity with medical terminology, ICD-10 and CPT codes.
• Proficient computer skills; basic Microsoft Office skills; familiarity with Excel spreadsheets.

Responsabilités

• Answers telephones promptly and courteously, routing patient calls to the appropriate area or individual.
• Schedules and cancels appointments and outpatient tests and surgeries according to policy.
• Prepares for day, reviews eligibility and phone reports, and prepares patient charts and paperwork at presentation.
• Greets patients and visitors professionally and explains privacy policies; informs about delays in physician schedules.
• Performs registration to ensure complete demographic and insurance information and HIPAA compliance.
• Collects co-payments and balances at check-in; assists with out-of-pocket estimates at check-out.

Connaissances

Communication

Medical terminology

ICD-10 CPT codes

Formation

High School diploma

Outils

Microsoft Office

Excel

Description du poste

Capital Health is seeking a friendly receptionist to join our health care team in Kentucky. The role handles multi-line phones, patient check-in and scheduling, insurance verification, and daily administrative tasks in a fast-paced medical setting.

The position requires a High School diploma and at least one year of healthcare receptionist or customer service experience. Excellent communication and basic computer skills are essential to ensure smooth patient flow and accurate record-keeping.