Patient Experience Front Desk Coordinator

UofL Health; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

UofL Health is seeking a friendly and organized receptionist for the outpatient setting in Louisville, KY. The role focuses on greeting patients, scheduling visits, and maintaining accurate records while ensuring a positive patient experience.

Candidate should have a High School diploma or GED and preferably one year of healthcare exposure. Excellent communication and professional phone etiquette are essential for success in this team-based environment.

Qualifications

• High School Diploma or GED/Equivalent (required)
• One year healthcare experience (preferred)
• Strong customer service and communication skills
• Must understand and be able to perform professional phone etiquette
• Must be able to communicate effectively in both verbal and written formats

Responsibilities

• Greet and assist patients, schedule appointments, and maintain records.
• Answer phone calls and direct them appropriately
• Check patient into the electronic medical record
• Review M.D. visit orders to manage and expedite ordered care (referrals, follow up visits, DME orders, test orders and medication orders)
• Print paperwork for patient education and/or test instructions
• Check patient out of the electronic medical record at completion of visit
• Support goals of department/organization and work as a team player

Job description

UofL Health is seeking a friendly and organized receptionist for the outpatient setting in Louisville, KY. The role focuses on greeting patients, scheduling visits, and maintaining accurate records while ensuring a positive patient experience.

Candidate should have a High School diploma or GED and preferably one year of healthcare exposure. Excellent communication and professional phone etiquette are essential for success in this team-based environment.