Patient Experience Front Desk Specialist

Capital Health (US); Levittown (PA); Sur place; USD 35 000 - 43 000; Plein temps

Avantages offerts par ce poste

Medical Plan

Prescription drug coverage

Dental Plan

Vision Plan

Flexible Spending Account (FSA)

Retirement Savings Plan

Life Insurance

Paid Time Off

Résumé du poste

Capital Health Medical Group is seeking a receptionist to support front-desk operations. You will greet patients, verify demographics and insurance, collect co-pays, and schedule appointments with attention to privacy policies and efficient patient flow.

Responsibilities include registrations, insurance verification, and coordinating with clinical staff. A High School diploma and 1 year of healthcare or customer service experience are required; Microsoft Office and Excel skills preferred.

Qualifications

• Education: High School diploma or equivalent.
• Experience: One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Knowledge and Skills: Familiarity with medical terminology, ICD-10 and CPT codes. Excellent communication and interpersonal skills.

Responsabilités

• Answers telephones promptly and courteously, routing calls to appropriate area/individual.
• Schedules and cancels appointments using established guidelines; schedules patients for outpatient tests and surgeries.
• Prepares for day, reviews eligibility and phone reports; prepares new patient charts and paperwork at presentation.
• Greets patients and visitors professionally; informs patients of privacy policies and any delays in physician schedules.
• Performs registration to ensure demographic and insurance information is accurate and complete; adheres to HIPAA and related guidelines.
• Obtains copies of insurance cards, driver’s license, authorizations, and referrals; enters data into system.
• Collects co-payments and time-of-service balances; refers past due balances to CBO staff.
• Reviews Patient Account Notes and Appointment Notes; manages Worklists and holds accountability for assigned tasks.
• Confirms charges/approves claim creations at Check-Out; processes real-time adjudication; runs Day End Review and related worklists.
• Schedules follow-up appointments and creates ticklers; handles related Worklists as needed.
• Completes referrals and pre-authorizations as required.
• Creates Time of Service batches and reconciles daily; closes batches at end of day.
• Performs other clerical duties and may be assigned to other Capital Health Medical Group Practices.

Connaissances

Customer service

Communication

HIPAA familiarity

Medical terminology

Formation

High School diploma or equivalent

Outils

Microsoft Office

Excel

Description du poste

Capital Health Medical Group is seeking a receptionist to support front-desk operations. You will greet patients, verify demographics and insurance, collect co-pays, and schedule appointments with attention to privacy policies and efficient patient flow.

Responsibilities include registrations, insurance verification, and coordinating with clinical staff. A High School diploma and 1 year of healthcare or customer service experience are required; Microsoft Office and Excel skills preferred.